Salon and Spa Policies

Reservations Policy:

• Please arrive a minimum of 15 minutes in advance of salon and spa treatments.
• Services will begin and end on time as a courtesy to the next guest.
• As a courtesy, we attempt to confirm all appointments. You are invited to telephone, as well, prior to your appointment to confirm exact times, services, and ask any questions you may have.

Tardiness Policy:

• We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service.
• Clients who arrive late will be charged in full for their scheduled session, but will receive an abbreviated, pro-rated session. For example, if you scheduled an hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session, including consultation and changing time.

No Show Policy:

• 1st Time No Show – It’s on us! No worries… We all get busy and forget.
• 2nd Time No Show – 50% due. We’re sad you missed your appointment.. As a favor, we will only charge you half.
• 3rd Time No Show – 100% due. We missed you! But our stylists have been waiting…Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a No Show Fee will apply. As a courtesy, we will call and confirm your service appointments two business days prior to your appointment date. However, if we are unable to reach you please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the no show fee.
• 48 hour notice for group and package bookings is required for all package cancellations. We reserve the right to charge 50% of the cost of the service should this policy be disregarded.
• If for any reason Serenity needs to reschedule or cancel an appointment, as much advance notice as possible will be given.

Prices Policy:

• We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time.

Gratuity Policy:

• Prices do not include gratuities.
• 18% gratuity will be assessed for spa packages, bridal parties, keratin treatments, and group parties.

Monetary Policy:

• Serenity accepts Visa, Master Card, Discover, American Express, Serenity Salon & Day Spa gift cards, Spa Finder gift cards, bank debit cards, cash and personal checks.
• A $25 fee will be assessed for returned checks.
• Serenity Salon & Day Spa gift cards are not redeemable if reported as lost or stolen. Donation certificates are non-transferable.

Refund Policy:

• All service sales and gift card sales are final.
• Retail items can only be refunded if unused, in its original packaging, and presented with a receipt within 14 days of purchase. In some situations, a restocking fee will be charged.
• Refunds will be issued in Store credit only. Store credit must be used the same day as the return.
• At Serenity’s discretion, some non-receipted returns accompanied by a photo ID may qualify to receive a gift card for the lowest selling price. All returns are subject to system verification.

Special Conditions Policy:

• Please notify our Support Staff before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant.
• All spa guests will be asked to complete a brief questionnaire upon check-in, designed with your well being in mind.

Age Requirement Policy:

• Spa guests must be 18 years of age or older to receive treatments without the approval or accompaniment of an adult.

Confidentiality and Privacy Policy:

• We do believe that every client has the right to privacy and confidentiality. The conversations you have with your stylist or therapist will remain confidential, as will your health history forms.
• Client lists and email lists are confidential. We do not share our client lists with outside companies.

Other Tips For Your Visit:

• Please do not bring valuables with you; we are not responsible for lost or stolen items.
• Please respect the right to a quiet atmosphere for all guests. We ask that you refrain from talking loudly and that you turn off all cell phones.
• Remember to rest and drink water before and after a massage or spa treatment.
• 2 hour street parking is available or visit the free municipal lot behind the Bank of America.